FAQ

Product Information: 1)Organic Matcha Green Tea Powder Q: What sizes are available for your Organic Matcha Green Tea Powder? A: Our organic matcha is available in 30g, 50g, 100g, and 250g sizes to suit your needs, whether you're new to matcha or a daily enthusiast. Q: Is your matcha tea powder organic and high quality? A: Yes! Our matcha is 100% organic, sourced from premium tea leaves to provide a rich, smooth flavor and vibrant green color. 2)Buzz Buttons and Edible Flowers: Q: What are Buzz Buttons, and how do I use them? A: Buzz Buttons—also known as Szechuan Buttons, Electric Daisies, or Toothache Plants—are unique edible flowers that produce a delightful tingling sensation when consumed. Uses: Cocktails and Beverages: Add fresh or dried Buzz Buttons to cocktails, mocktails, or teas for an electrifying twist. Culinary Dishes: Enhance salads, appetizers, and desserts with their unique flavor and sensation. Experiential Dining: Create memorable experiences at parties or events. Q: What's the difference between your fresh and dried Buzz Buttons? A:Fresh Buzz Buttons: Shelf Life: Approximately 10 days. Flavor and Sensation: Fresh and potent tingling effect. Storage: Keep refrigerated. Shipping: Requires 2 days handling and is shipped via priority shipping to ensure freshness. Dried Buzz Buttons: Shelf Life: Up to 1 year when vacuum-sealed. Convenience: Longer shelf life without significant loss of effect. Usage: Easy to store and use whenever needed. 3)Grow Kits Buzz Button Grow Kit: Q: What is included in your grow kits? A:Buzz Button Plant Grow Kit: Acmella oleracea seeds. All kits are pre-sown prior to shipping to ensure better germination time. Organic soil and reusable container. Detailed instructions. Simply open, water, and enjoy watching your own Buzz Button plant grow! Moringa Oleifera Grow Kit: Moringa seeds (the Miracle Tree). Organic soil and pot. Comprehensive guide. Perfect for growing your own nutrient-rich Moringa tree indoors. Q: Are your grow kits suitable for beginners? A: Absolutely! Our grow kits are are pre-sown prior to shipping(increases germination rates and times). Designed for all skill levels, providing everything you need to successfully grow your plants. Ordering and Shipping: Q: What are your handling times for orders? A:Fresh Products: Require 2 days handling time to ensure peak freshness and quality. We harvest and package these items specifically for your order. Other Products: Typically processed and shipped within 1-2 business days. Q: How do you ship fresh products like Fresh Buzz Buttons? A: Fresh products are shipped via priority shipping to maintain their freshness during transit. We use insulated packaging and ice packs when necessary. Q: What are your shipping options and delivery times? A:Standard Shipping: 3-7 business days after handling time for non-perishable items. Priority Shipping: 1-3 business days after handling time, required for fresh products. Note: Delivery times may vary based on your location. Q: Do you offer international shipping? A: Currently, we ship within the United States. We hope to expand our shipping options in the future. Please contact us for special requests. Money-Back Guarantee and Return Policy: Q: Do you offer a money-back guarantee? A: Yes! We stand behind the quality of our products with a 30-Day Money-Back Guarantee. If you're not completely satisfied, contact us for a refund or exchange. Q: How do I initiate a return or exchange? A: Please email us at hello@naturalnomadfarms.com within 30 days of receiving your order. We'll provide instructions to proceed with the return or exchange. Q: Are there any exceptions to your return policy? A: Due to their perishable nature, we cannot accept returns on fresh products like Fresh Buzz Buttons. However, if there is an issue with your fresh product upon arrival, please contact us immediately, and we'll make it right. Payment and Ordering: Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and gift cards purchased from our store. Q: Is my payment information secure? A: Yes, we use secure encryption technology to protect your personal and payment information. Q: How can I apply a discount or gift card to my order? A: Enter your discount code or gift card number at checkout in the designated field. The discount will be applied to your order total. Bulk Orders and Special Requests Q: Do you offer bulk discounts or wholesale options? A: Yes! We offer discounts on bulk orders for events, restaurants, or retail purposes. Please contact us at hello@naturalnomadfarms.com to discuss your needs. Product Usage and Storage Q: How should I store my Organic Matcha Green Tea Powder? A: Store your matcha in a cool, dry place away from direct sunlight. For best freshness, keep it in an airtight container. Q: How do I care for my plants after using a grow kit? A: Each grow kit includes detailed care instructions. For additional support, feel free to reach out to us or check our online resources.